Terms and conditions 5.8.2015

1. Prices

All the prices include VAT 24 %. We reserve the right to make changes to prices and postages. 

 

2. Shipping

Products are shipped via Posti Oyj. We only deliver to mainland Finland, please contact customer service if you want your order delivered abroad. Small packages arrive straight to your mailbox, bigger ones you can pick up at nearest post office or at Posti’s Parcel Point.

 

3. Delivery time

Delivery time is usually 2-4 weekdays from cleared payment. If a product is out of stock, we can usually get more in 2-3 weeks. Please contact customer service to inquire after out of stock items.

 

4. Payment methods

E-payments are handled by Checkout Finland Oy (2196606-6). It’s a safe and reliable way of paying.

You can also pay by bank wire transfer.

 

5. Shipping costs

Different shipping cost:

2,10 €

3,50 €

7,90 €, is sent via Posti’s Parcel Point.

The shopping cart automatically calculates shipping costs.

Shipping charges include packaging and packaging material costs. Shipping costs are calculated by weight and volume.

Free shipping for orders worth over 100 €.

 

6. Returns

Unused products have 14 Day Money Back Guarantee under the Consumer Protection Act. Returned products must be in their original condition and unused. Products must be returned in their original product packaging. Returns must be arranged in advance with customer service in order to avoid any confusion.

Attach to the return a copy of the receipt, your name and your address as well as your account number for a refund. Returns must be sent in 2nd class mail, we will repay only 2nd class postage (if you send a return in 1st class mail, we will repay equivalent 2nd class postage).

Send returns to:

Evena Oy
Kytökuja 21
78850 Varkaus

 

7. Other

The company is not responsible for any typographical or system errors on the site. The company is not obliged to supply products on the basis of incorrect information. Customer will be notified of changes in the order. The company is not responsible for delays caused by force majeure and for consequential damages ensued to the client.